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Service Request Ticket

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Working Hours: 9:30 am – 5:30 pm AEST, Monday – Friday (except Australia Public Holidays).

For emergencies or after-hours issues, please send a message to the Management Group or contact our Franchise Manager after submitting the form.

Please read the price list below before sending the form.

Ticket Form

Service Call Price List

Calculation: Hourly Rate × Service Time (Minimum 1hr) + Transport Rate
Working Hours After Hours & Saturday Sunday Public Holidays
IT Manager:

  • System Updating
  • System Troubleshooting & Remote Assistance
 $80 $120 $160
IT Technician:

  • System Updating
  • System Troubleshooting
 $50 $75 $100
Front of the House Manager:

  • Staff Training & Evaluation
  • Additional Restaurant Inspection
 $75 $150
Executive Head Chef:

  • Staff Training & Evaluation
  • Additional Food Safety Inspection
 $75 $150
Accounting:

  • Accounting Software Training
  • System Setup

* No Onsite Visits

 $70 $105 $140
Transport Rate
• Flag Fall $80 including 40km round-trip distances from Okami Head Office
• Extra Distance Rate $1.5/km (more than 40km round-trip distances)
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In the spirit of reconciliation the OKAMI acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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