Service Request Ticket


Working Hours: 9:30 am โ€“ 5:30 pm AEST, Monday – Friday (except Australia Public Holidays).

For emergencies or after-hours issues, please send a message to the Management Group or contact our Franchise Manager after submitting the form.

Please read the price list below before sending the form.

Ticket Form

Service Call Price List

Calculation: Hourly Rate ร— Service Time (Minimum 1hr) + Transport Rate
Working Hours After Hours & Saturday Sunday Public Holidays
IT Manager:

  • System Updating
  • System Troubleshooting & Remote Assistance
$80 $120 $160
IT Technician:

  • System Updating
  • System Troubleshooting
$50 $75 $100
Front of the House Manager:

  • Staff Training & Evaluation
  • Additional Restaurant Inspection
$75 $150
Executive Head Chef:

  • Staff Training & Evaluation
  • Additional Food Safety Inspection
$75 $150

  • Accounting Software Training
  • System Setup

* No Onsite Visits

$70 $105 $140
Transport Rate
โ€ข Flag Fall $80 including 40km round-trip distances from Okami Head Office
โ€ข Extra Distance Rate $1.5/km (more than 40km round-trip distances)