Service Request Ticket
Working Hours: 9:30 am – 5:30 pm AEST, Monday – Friday (except Australia Public Holidays).
For emergencies or after-hours issues, please send a message to the Management Group or contact our Franchise Manager after submitting the form.
Please read the price list below before sending the form.
Service Call Price List
| Service Technician & Service Description | Labour Charge | Call Out Fee & Transportation Fee | ||||
| Normal Hour Rate 9:00 – 17:00 Monday –Friday | After Hour Rate | |||||
| Late night & Early Morning & Saturday–before 9:00 or After 17:00 Monday to Friday | Sunday & Public Holidays | |||||
| IT Manager | System Updating Trouble Shooting Remote Assistance |
$80 + GST | $120 + GST | $160 + GST | Call Out Fee: $80 + GST
Transportation Fee (round trip): |
|
| IT Technician | System updating & Fixing Network Problem | $50 + GST | $75 + GST | $100 + GST | ||
| Machine Technician | Repairing & Maintenance of Plant, Property and Equipment | $70 + GST | $105 + GST | $140 + GST | ||
| Machine Technician Trainer | Repairing & Maintenance of Plant, Property and Equipment | $50 + GST | $75 + GST | $100 + GST | ||
| Front of House Manager | Staff Training Restaurant Inspection |
$75 + GST | $75 + GST | $150 + GST | ||
| Executive Chef | Staff Training Food Safety Inspection |
$75 + GST | $75 + GST | $150 + GST | ||
| Head Chef & Front-House Trainer | Staff Training Food Safety Inspection |
$55 + GST | $55 + GST | $110 + GST | ||
| Accountant | Accounting Software Training: Payroll, Superannuation & STP Lodgement System Set up – Xero & MYOB |
$70 + GST | $105 + GST | $140 + GST | No onsite visit | |
